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Privacy and cookies

At We Are With You, we are committed to protecting and respecting your privacy when using our website. This page tells you:

  • How we protect your data
  • What data we collect
  • How we use your data
  • Our policy on sharing data
  • What to do if your data is incorrect

This privacy notice covers www.wearewithyou.org.uk and www.drinkwiseagewell.org.uk although we do link to other websites. If you follow these links, you will no longer be subject to We Are With You privacy terms. We recommend you read the other sites’ privacy notices.

How we protect your data

We protect your data by asking for only the minimum we need. We store it securely when we are using it and until we dispose of it securely, using guidelines set by the Information Governance Alliance.

When we use other companies to help provide a service, like a chat application that is hosted by an external technology company to provide a web chat service, your data will be used by them too. We have legal agreements in place with them which set out how we share and use this information.

When you become a We Are With You client or service user, we keep your data on secure databases, protected by passwords, encryption and firewalls. If you contact us on social media like Facebook or Twitter, you agree to their terms and conditions and understand that information posted in the public domain is not confidential.

What data we collect

We use cookies to collect information when you visit our website including your IP address, how many people visit which webpages and your preferences.

General information about cookies is available from the Information Commissioner’s Office.

We use persistent Google Analytics cookies with a duration of one year. This helps us understand how people use our site and discover issues with the site. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited and how fast our site loaded. All the data collected is completely anonymous, and does not identify you as an individual in any way. You can opt out of Google Analytics cookies through Google’s website.

We also use cookies to provide our webchat service using the LiveChat platform. You can find out more about these cookies on LiveChat’s website.

We also collect data when you enter information into forms or applications like our webchat, or newsletter subscriptions.

How we use your data

We use the data from cookies to learn how much our website is used, what pages people visit and when they return. This helps us to make our website better. We keep this data anonymous.

By entering data on our forms or apps, we understand that you have given us that information for a purpose.

We Are With You will use your data to provide the services and support you have asked for, and to improve our organisation and services for others.

Our policy on sharing data

We have policies on gathering consent and sharing information appropriately. We may share anonymised information in order to improve our services or report our activity.

We are committed to keeping people safe, and this means that we may share your data with other appropriate organisations if we believe there is a good reason to. We’ll usually let you know if this happens, unless telling you would cause harm.

What to do if your data is incorrect

Once you have submitted data, like an email address to subscribe to the newsletter, it is saved in our systems. If you notice that something is incorrect, email feedback@wearewithyou.org.uk and we will remove or correct it for you.

You have the right to change your mind about who you give your consent to. Please use the details above to get in touch if you would like to change your preferences. You can unsubscribe from our newsletter by clicking the link at the bottom of the emails we send.

If you wish to make a complaint to or about We Are With You, please contact us. You can also make complaints directly to the Information Commissioner’s Office at www.ico.org.uk/concerns.